05 / 08 · Customer conversations & commerce
WhatsApp SaaS Platform
Turn WhatsApp into a store, a support desk and a campaign channel.
Customer service, commerce, marketing and notifications on the app your customers already open every day, designed around how they actually talk to you.
Hi, I'd like to order
Welcome! Pick a category
Combo 2, deliver to home
Order confirmed
Out for delivery
Try it
Ordering, answers and updates in one chat.
A sample flow, not a recording of a real client chat. Customers browse, order and follow delivery without leaving WhatsApp.
- Digital catalogue, cart and ordering
- In-chat payments through integrated gateways
- Order confirmations and status updates
- Handover to an agent dashboard
- See it live at Kout Food Group
Order assistant
Verified business · online
Hi, I'd like to order
Welcome! Browse the menu or pick a category
Problems we solve
Customers prefer to message, but your channel is a shared inbox.
Structured flows with routing, an agent dashboard and handover to staff.
Orders arrive in chat and get re-typed by hand.
Ordering journeys connected to order, payment and delivery systems.
Campaigns lack structure and consent control.
Approved templates, segmentation from permitted data, and clear opt-in and opt-out.
What we build
Open any service for the full brief: what we provide, where it fits and where AI can help.
WhatsApp Business Solutions
Conversation flows, support and ordering with handover to staff.
- Chatbot design and conversation flows
- Automated answers to common questions
WhatsApp Commerce & Order Automation
Browse, order and track without leaving the chat.
- Catalogue presentation where supported
- Guided browsing and order capture
WhatsApp Marketing & Campaign Management
Segmented offers on approved templates, to opted-in customers.
- Campaign planning and template setup
- Segmentation using permitted data
Our platform
WhatsApp Business Automation Platform
BCT's WhatsApp SaaS platform, covering marketing, utility messages, ordering and support in one place.
- Interactive buttons: call-to-action and quick reply
- Lists, links, images, documents, location, audio and video
- Catalogue and carousel templates
- Pre-approved templates with dynamic personalisation
- Bulk messaging through easy APIs
Stronger with the rest
WhatsApp rarely works alone. This is how it joins the other capabilities.
- WhatsApp + AI AgentsAn AI agent on WhatsApp that understands your catalogue and data, with handover to your team.
- WhatsApp + CRM MarTechConversations, segments and campaign activity coordinated with your CRM.
- WhatsApp + DevOpsWebhooks, APIs and monitoring behind the channel, run as a production system.
Tools and technology
- Channels and APIs
- WhatsApp Business APIInstagram Messaging APIClick-to-WhatsApp ads
- Integrates with
- CRMsSupport systemsPOSPayment gatewaysE-commerce platforms
We work with the WhatsApp Business Platform and relevant Meta tools. Exact functionality depends on account setup, approvals, policies and the systems being connected.