Case study · Kout Food Group, Kuwait

WhatsApp ordering for a restaurant group with 250+ stores.

Kout Food Group runs a portfolio of international and homegrown restaurant brands across Kuwait. We built WhatsApp into a working ordering and service channel, connected to the systems behind the restaurants.

stores across Kuwait

250+

stores across Kuwait

people on the team

4,000+

people on the team

nationalities at work

40

nationalities at work

What we built

• Ordering in the chat

  Customers browse, choose and place orders without leaving WhatsApp.

• Order updates

  Confirmations and status notifications sent as the order moves.

• Human handover

  Requests the automation should not handle go to a person, with the context intact.

• Campaigns

  Offers to opted-in customers on approved message templates.