Advanced WhatsApp Solutions
Marketing Automation & Utility Messaging
Discover our comprehensive WhatsApp features including marketing automation, utility messaging, and advanced customer engagement tools.
Marketing Automation
Features:
- Marketing Message Capabilities
- Compliance (Opt-Out Instructions)
- Template Creation & Personalization
- Analytics Dashboard: Metrics, Funnels, Segmentation
- Rich Media Templates
- CTA & Quick Reply Buttons
- Catalog & Carousel Templates
- Customer engagement
- Verified business presence
- Campaign & broadcast messaging
- Smart ChatBot
- Secure & encrypted
Use Cases:
Product Launch
Coupons
Promotions
Why Choose BCT for WhatsApp Marketing?
- High Engagement: With a 98% open rate and 45-60% conversion rate, WhatsApp outperforms traditional channels like email.
- Compliance and Security: Our solutions adhere to WhatsApp's guidelines, ensuring templates are approved and accounts remain unflagged.
- Scalable and Flexible: From small businesses to enterprises, our platform supports high-volume messaging and integrates with CRMs, e-commerce platforms, and chatbots.
Utility Messages That Keep Customers Informed
Features:
- Bulk Messaging
- Easy APIs Solution
- Dynamic Personalisation
- Pre-approved Templates
- Analytics & Predictive Insights
- Rich Media + Interactive Buttons
Use Cases:
Reminders & Alerts:
- Order confirmations
- Invoices
- Send documents
- Subscription Renewals
- Service Notifications
- Payment Confirmations
- Order Updates
- Account Alerts
- Appointment Reminders
At BCT Solutions, we empower businesses to streamline transactional and operational communications with our advanced WhatsApp Business solutions, specifically designed for utility messages. These messages deliver critical updates such as order confirmations, appointment reminders, payment notifications, and account alerts, ensuring timely and effective customer interactions.
"Flows, Surveys & Automation for Smart Engagement"
In-chat Surveys
Automation Triggers
WhatsApp Flows (interactive journeys)
Features:
- Quick Reply + CTA Buttons
- Analytics
- Funnel Analysis
- Segmentation
Smart automation helps your business connect with customers at the right time with the right message. Whether it's sending reminders, collecting feedback, or guiding users through a journey, automation makes everything faster and easier. Build once and use it forever. Track user behavior, improve experiences, and save time.
Use automation to:
- Collect leads even when you're offline
- Make customer support easier
- Send updates and offers on time
- Run surveys and gather insights
- Less manual work, more smart conversations
"Turn WhatsApp into Your Store"
Features:
- Digital Catalog Features
- WhatsApp Cart & Ordering Process
- Integrations with Digital Menu
- In-chat Payments
- Automation for Orders
In-chat Payments make it easy for customers to pay directly within the WhatsApp chat. There's no need to switch apps or follow external links. The entire experience stays smooth, fast, and secure. This leads to quicker checkouts, faster conversions, and a seamless ordering process.
Businesses can collect payments instantly using integrated gateways, offering customers a hassle-free and convenient experience. Everything from chatting to ordering and paying happens in one place.
"Your Smart Agent Console – BCT Call Center"
Features:
- Agent Routing + Status Management
- Agent availability management
- Unified Agent Dashboard
- Shift Scheduling, Load Balancing
- Monitor active & past chats
- Assign/reassign conversations
- Role-Based Access + Chat Categorization
- Performance Reports, Alerts, Predictive Staffing
The Smart Call Center Console is designed to simplify your support operations. It brings all agent tools into one powerful dashboard, helping your team respond faster and work smarter. With features like real-time routing, status tracking, and automated responses for FAQs, your customer service becomes more efficient and reliable.
It allows seamless transfers between agents, real-time CRM updates, and full control over agent availability. From handling chats to managing workloads, everything is streamlined for better productivity and customer satisfaction.
Empower your support team with a smarter, faster, and more connected call center experience.
"Drive Sales with Meta Ads"
Promote products through:
- Instagram & Facebook ads linked to WhatsApp
- Lead generation funnels
- Real-time customer engagement
- Automation for FAQs and support
- Live chat transfers & CRM updates
Connect your Meta advertising campaigns directly to WhatsApp conversations. When customers click on your ads, they're seamlessly connected to your WhatsApp Business account for instant engagement.
This integration allows you to capture leads, answer questions, and close sales all within the WhatsApp platform, providing a smooth customer journey from discovery to purchase.